Screen
iPod white screen
White screen, the white screen of death, or white after a repair? Pick what happens and your model to see the likely causes and what each fix costs.
What exactly happens?
Which iPod do you have?
Most common causes, by model
Also searched as fix white screen · has white screen · has a white screen · blank white screen · stuck on white screen · only showing white screen
A white screen while the iPod still works (it plays music or shows up on a computer) most often means the screen has failed. Right after a repair, its cable is usually not fully plugged in. If a new screen is still white, the logic board is the likely fault.
Free checks first
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- Press and hold Menu for about 4 seconds: Apple says this resets a screen contrast that was set too light or too dark.
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic (A1238) white screeniPod Classic 6th Gen (A1238) white screeniPod Classic 7th Gen (A1238) white screen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. A 6th Gen needs a 6th Gen screen: a 7th Gen screen looks almost identical but shows only white in it. A 6th Gen screen works in both. Both say A1238 on the back, so tell them apart by capacity and depth.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Replacement LCD Screen
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, we fix it by replacing the logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Classic 6th Gen
2007 · Late 2008
Replacement Logic Board
For the iPod Classic 7th Gen
iPod Video (A1136) white screeniPod Video 5th Gen (A1136) white screen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen
5G · 5.5G Enhanced
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen or iPod Photo (A1059 and A1099) white screeniPod 4th Gen (A1059) white screeniPod Photo (A1099) white screen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. On the iPod Photo, check your board first: the Late 2004 board (820-1642-A, printed on the board) needs the Late 2004 screen, while the Mid-2005 board (820-1764-A) runs either. Count the bars on the LCD panel itself: two bars = the Late 2004 screen, one bar = the Mid-2005 screen.
Replacement LCD Screen (2" Grayscale)
For the iPod 4th Gen
Replacement LCD Screen
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod 4th Gen
Replacement Logic Board
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
iPod Mini (A1051) white screeniPod Mini 1st Gen (A1051) white screeniPod Mini 2nd Gen (A1051) white screen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 1st Gen
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Mini 1st Gen
Replacement Logic Board
For the iPod Mini 2nd Gen
iPod 3rd Gen (A1040) white screeniPod 3rd Gen (A1040) white screen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
More causes on this page, depending on what happens
7 causes, listed by what happens to your iPod
- Failing hard driveWhite screen with Apple logo · not on the iPod Mini
- Loose or damaged hard drive cableWhite screen with Apple logo
- Battery too weak to spin up the hard driveWhite screen with Apple logo · not on the iPod 4th Gen or iPod Photo
- Damaged iPod softwareWhite screen with Apple logo
- Failed microdrive (the Mini's hard drive)White screen with Apple logo · iPod Mini only
- Wrong screen for the modelStarted after a repair or part swap · iPod Classic 6th Gen only
- A connector not seated after the repairStarted after a repair or part swap
White screen of death
Also searched as white screen of death fix
The screen turns white and stays white, and the iPod does nothing.
Free checks first
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. A 6th Gen needs a 6th Gen screen: a 7th Gen screen looks almost identical but shows only white in it. A 6th Gen screen works in both. Both say A1238 on the back, so tell them apart by capacity and depth.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Replacement LCD Screen
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, we fix it by replacing the logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Classic 6th Gen
2007 · Late 2008
Replacement Logic Board
For the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen
5G · 5.5G Enhanced
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. On the iPod Photo, check your board first: the Late 2004 board (820-1642-A, printed on the board) needs the Late 2004 screen, while the Mid-2005 board (820-1764-A) runs either. Count the bars on the LCD panel itself: two bars = the Late 2004 screen, one bar = the Mid-2005 screen.
Replacement LCD Screen (2" Grayscale)
For the iPod 4th Gen
Replacement LCD Screen
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod 4th Gen
Replacement Logic Board
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 1st Gen
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Mini 1st Gen
Replacement Logic Board
For the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose · 1 more cause
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Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
White screen with Apple logo
It stops at the Apple logo on a white screen: that is a startup problem, not the screen.
See iPod stuck on the Apple logo
Free checks first
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable · 2 more causes
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
For the iPod Classic 6th Gen
80GB · 120GB · 160GB
128GB Flash Mod Service (installed by iMods)
For the iPod Classic 6th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
For the iPod Classic 7th Gen
Flash Mod Service (installed by iMods)
For the iPod Classic 7th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
For the iPod Classic 6th Gen
Thin · Thick
Hard Drive ZIF Ribbon Cable
For the iPod Classic 7th Gen
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
For the iPod Classic 6th Gen
Thin · Thick
Replacement Battery (160GB)
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen battery replacement (13 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable · 2 more causes
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Step-by-step guide iPod Video 5th Gen battery replacement (10 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Loose or damaged hard drive cableNext: Failing hard drive · 1 more cause
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Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
For the iPod Photo
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Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
For the iPod 4th Gen
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
For the iPod Photo
Mail it in: we repair your drive, and in most cases your songs are saved
Replacement Hard Drive
For the iPod 4th Gen
20GB · 40GB
Flash Mod Service (installed by iMods)
For the iPod 4th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
For the iPod Photo
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
For the iPod Photo
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 4th Gen and iPod Photo the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive cable, then the hard drive, is the likely fault (our Hard Drive Repair Service is probably the best first option).
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Failed microdrive (the Mini's hard drive)Next: Loose or damaged hard drive cable · 2 more causes
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Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
For the iPod Mini 1st Gen
Flash Mod Service (installed by iMods)
For the iPod Mini 1st Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Microdrive
For the iPod Mini 2nd Gen
4GB · 6GB
Flash Mod Service (installed by iMods)
For the iPod Mini 2nd Gen
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
For the iPod Mini 1st Gen
Hard Drive Ribbon Cable
For the iPod Mini 2nd Gen
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
For the iPod Mini 1st Gen
Replacement Battery
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen battery replacement (12 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the Mini 1st Gen the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive (Mini: microdrive) is the likely fault.
iPod 3rd GeniPod 3rd Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable · 2 more causes
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
Step-by-step guide iPod 3rd Gen battery replacement (14 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 3rd Gen the restore can stop at a picture of a plug: connect it to its FireWire wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive is the likely fault.
White screen OK to disconnect
Also searched as white screen do not disconnect
A white screen that says "OK to disconnect" or "Do not disconnect" is the Disk Mode screen, not a screen fault.
Free checks first
- Eject the iPod (the Eject button in iTunes or the Finder sidebar). If the computer no longer shows it, unplug it, then reset it. Still stuck on "Do not disconnect"? The drive is the likely problem (4th Gen and Photo: its cable first, then the drive): send it for a free diagnostic before buying parts.
- While it shows "Do not disconnect", hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- If it still shows up on a computer, copy your music off first (before any drive test or restore).
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
For the iPod Classic 6th Gen
80GB · 120GB · 160GB
128GB Flash Mod Service (installed by iMods)
For the iPod Classic 6th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
For the iPod Classic 7th Gen
Flash Mod Service (installed by iMods)
For the iPod Classic 7th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
For the iPod Classic 6th Gen
Thin · Thick
Hard Drive ZIF Ribbon Cable
For the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Loose or damaged hard drive cableNext: Failing hard drive
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Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
For the iPod Photo
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Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
For the iPod 4th Gen
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
For the iPod Photo
Mail it in: we repair your drive, and in most cases your songs are saved
Replacement Hard Drive
For the iPod 4th Gen
20GB · 40GB
Flash Mod Service (installed by iMods)
For the iPod 4th Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
For the iPod Photo
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
For the iPod Photo
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Failed microdrive (the Mini's hard drive)Next: Loose or damaged hard drive cable
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Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
For the iPod Mini 1st Gen
Flash Mod Service (installed by iMods)
For the iPod Mini 1st Gen
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Microdrive
For the iPod Mini 2nd Gen
4GB · 6GB
Flash Mod Service (installed by iMods)
For the iPod Mini 2nd Gen
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
For the iPod Mini 1st Gen
Hard Drive Ribbon Cable
For the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Most likely: Failing hard driveNext: Loose or damaged hard drive cable
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($149) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Flashing white screen
The screen flashes white or flickers: check the screen cable first, then the screen.
Free checks first
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
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Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, we fix it by replacing the logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
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Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. A 6th Gen needs a 6th Gen screen: a 7th Gen screen looks almost identical but shows only white in it. A 6th Gen screen works in both. Both say A1238 on the back, so tell them apart by capacity and depth.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Replacement LCD Screen
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Classic 6th Gen
2007 · Late 2008
Replacement Logic Board
For the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
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Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen
5G · 5.5G Enhanced
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
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Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. On the iPod Photo, check your board first: the Late 2004 board (820-1642-A, printed on the board) needs the Late 2004 screen, while the Mid-2005 board (820-1764-A) runs either. Count the bars on the LCD panel itself: two bars = the Late 2004 screen, one bar = the Mid-2005 screen.
Replacement LCD Screen (2" Grayscale)
For the iPod 4th Gen
Replacement LCD Screen
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod 4th Gen
Replacement Logic Board
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
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Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 1st Gen
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
For the iPod Mini 1st Gen
Replacement Logic Board
For the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
-
Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
White screen with lines
The screen is white with lines across it.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose
-
Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. A 6th Gen needs a 6th Gen screen: a 7th Gen screen looks almost identical but shows only white in it. A 6th Gen screen works in both. Both say A1238 on the back, so tell them apart by capacity and depth.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Replacement LCD Screen
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, we fix it by replacing the logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
iPod Video 5th GeniPod Video 5th Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose
-
Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen
5G · 5.5G Enhanced
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
-
Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Damaged screen (LCD)Next: Screen cable loose
-
Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. On the iPod Photo, check your board first: the Late 2004 board (820-1642-A, printed on the board) needs the Late 2004 screen, while the Mid-2005 board (820-1764-A) runs either. Count the bars on the LCD panel itself: two bars = the Late 2004 screen, one bar = the Mid-2005 screen.
Replacement LCD Screen (2" Grayscale)
For the iPod 4th Gen
Replacement LCD Screen
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
-
Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose
-
Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 1st Gen
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
iPod 3rd GeniPod 3rd Gen
Most likely: Damaged screen (LCD)Next: Screen cable loose
-
Most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
-
Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
Started after a repair or part swap
The screen turned white after a screen, battery or board swap.
Free checks first
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Most likely: Wrong screen for the modelNext: Screen cable loose · 2 more causes
-
Most likely
Wrong screen for the model
iPod Classic 6th Gen only
A 7th Gen screen in a 6th Gen shows a white screen: the 6th Gen needs a 6th Gen screen, and the two look almost identical. (The 7th Gen can use a 6th Gen screen.) Both are model A1238 on the back, so tell them apart by the capacity and depth on the back.
Free check first If yours is a 6th Gen, check that the new screen is a 6th Gen screen before you fit it: a 7th Gen screen shows only white in a 6th Gen.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, we fix it by replacing the logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Also possible
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. A 6th Gen needs a 6th Gen screen: a 7th Gen screen looks almost identical but shows only white in it. A 6th Gen screen works in both. Both say A1238 on the back, so tell them apart by capacity and depth.
Replacement Screen (LCD Display)
For the iPod Classic 6th Gen
Replacement LCD Screen
For the iPod Classic 7th Gen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Video 5th GeniPod Video 5th Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
-
Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen
5G · 5.5G Enhanced
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
-
Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable. On the iPod Photo, check your board first: the Late 2004 board (820-1642-A, printed on the board) needs the Late 2004 screen, while the Mid-2005 board (820-1764-A) runs either. Count the bars on the LCD panel itself: two bars = the Late 2004 screen, one bar = the Mid-2005 screen.
Replacement LCD Screen (2" Grayscale)
For the iPod 4th Gen
Replacement LCD Screen
For the iPod Photo
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
-
Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 1st Gen
Replacement LCD Screen (1.67" Grayscale)
For the iPod Mini 2nd Gen
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 3rd GeniPod 3rd Gen
Most likely: Screen cable looseNext: Damaged screen (LCD) · 1 more cause
-
Most likely
Screen cable loose
A screen cable that has worked loose, or was not pushed fully in after a repair, can make the screen white, flicker or show lines.
Free check first Open the iPod and check that the screen cable is fully inserted and its latch is closed.
-
Next most likely
Damaged screen (LCD)
A white picture, black lines, dead pixels or ink-like spots while the iPod still works most likely mean the screen (LCD) itself is damaged, often after a drop or pressure on the front; an ink-like spot can spread over time. A new screen fixes it. Lines that move or change when you press on the iPod most likely mean a faulty or loose screen cable. A white screen with the backlight on, no picture and no visible damage to the LCD can be a loose LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free
Which iPod do you have?
The page shows the causes for the iPod you pick.
Not sure which one? Identify your iPod