Computer & music
iPod stuck in disk mode
Stuck on the Disk Mode screen, "Do not disconnect" or "OK to disconnect"? Pick what you see and your model to see what it means, how to get out, and the likely causes when it keeps coming back.
What exactly happens?
- Stuck in disk modeAlso searched as disk mode · disc mode · is in disk mode · disk mode stuck · exit disk mode on iPod · disk mode meaning
- Stuck on OK to disconnectAlso searched as says OK to disconnect · OK to disconnect · says disk mode OK to disconnect · frozen on OK to disconnect · stuck on OK to disconnect screen · disc mode ok to disconnect · ok to disconnect error · stuck on okay to disconnect screen · okay to disconnect
- Stuck on do not disconnectAlso searched as says do not disconnect · says do not disconnect when plugged in · do not disconnect screen · frozen on do not disconnect · keeps saying do not disconnect
- Eject before disconnectingAlso searched as connected eject before disconnecting · says connected eject before disconnecting · stuck on connected eject before disconnecting · eject before disconnecting meaning · accidentally disconnected
- Cannot be ejected because it contains files that are in use by another application
- Won't go into disk modeAlso searched as not going into disk mode
- Enable disk useAlso searched as enable disk use on iPod · disk use
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
Disk Mode is normal while the iPod is connected as a disk: eject it before you unplug it, then reset it to get back to the menu. If it goes into Disk Mode on its own, or comes back to it after a reset, the hard drive can be failing. On the 4th Gen and Photo, check the hard drive cable first, then the drive: our Hard Drive Repair Service is probably the best first option. On the other models, a drive failure is the ideal time for a flash upgrade.
Free checks first
- If it says "Do not disconnect", eject it first: the eject button in iTunes, or File > Eject in Finder. If the computer no longer shows the iPod but the message stays, you can unplug it.
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic (A1238) stuck in disk modeiPod Classic 6th Gen (A1238) stuck in disk modeiPod Classic 7th Gen (A1238) stuck in disk mode
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
More causes on this page, depending on what happens
- Brand new hard drive or flash drive not restored yetStarted after a repair or part swap
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod Video (A1136) stuck in disk modeiPod Video 5th Gen (A1136) stuck in disk mode
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
More causes on this page, depending on what happens
- Brand new hard drive or flash drive not restored yetStarted after a repair or part swap
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod 4th Gen or iPod Photo (A1059 and A1099) stuck in disk modeiPod 4th Gen (A1059) stuck in disk modeiPod Photo (A1099) stuck in disk mode
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
More causes on this page, depending on what happens
- Brand new hard drive or flash drive not restored yetStarted after a repair or part swap
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod Mini (A1051) stuck in disk modeiPod Mini 1st Gen (A1051) stuck in disk modeiPod Mini 2nd Gen (A1051) stuck in disk mode
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
More causes on this page, depending on what happens
- Brand new hard drive or flash drive not restored yetStarted after a repair or part swap
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Microdrive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod 3rd Gen (A1040) stuck in disk modeiPod 3rd Gen (A1040) stuck in disk mode
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
More causes on this page, depending on what happens
- Brand new hard drive or flash drive not restored yetStarted after a repair or part swap
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
Stuck on OK to disconnect
Also searched as says OK to disconnect · OK to disconnect · says disk mode OK to disconnect · frozen on OK to disconnect · stuck on OK to disconnect screen · disc mode ok to disconnect · ok to disconnect error · stuck on okay to disconnect screen · okay to disconnect
"OK to disconnect" means you can unplug it: Apple says no eject is needed. Then reset it to get back to the main menu. If it keeps coming back to this screen on its own, the hard drive can be failing. On the 4th Gen and Photo, check the hard drive cable first, then the drive: our Hard Drive Repair Service is probably the best first option. On the other models, a drive failure is the ideal time for a flash upgrade.
Free checks first
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Stuck on do not disconnect
Also searched as says do not disconnect · says do not disconnect when plugged in · do not disconnect screen · frozen on do not disconnect · keeps saying do not disconnect
"Do not disconnect" means it is connected as a disk: eject it first. If the computer no longer shows the iPod but the message stays, you can unplug it. If it stays stuck on "Do not disconnect" even after a reset, it is likely a hard drive problem: we recommend the free diagnostic first. While it shows "Do not disconnect", hold it up to your ear: unusual clicking patterns are a strong sign of a failing hard drive. On the 4th Gen and Photo, check the hard drive cable first, then the drive: our Hard Drive Repair Service is probably the best first option. On the other models, a drive failure is the ideal time for a flash upgrade.
Free checks first
- If it says "Do not disconnect", eject it first: the eject button in iTunes, or File > Eject in Finder. If the computer no longer shows the iPod but the message stays, you can unplug it.
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Eject before disconnecting
Also searched as connected eject before disconnecting · says connected eject before disconnecting · stuck on connected eject before disconnecting · eject before disconnecting meaning · accidentally disconnected
"Connected, Eject Before Disconnecting" means the iPod is still connected: eject it in iTunes or the Finder, then unplug it.
Free checks first
- If it says "Do not disconnect", eject it first: the eject button in iTunes, or File > Eject in Finder. If the computer no longer shows the iPod but the message stays, you can unplug it.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Classic 6th GenFree diagnostic for the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Video 5th Gen
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 4th GenFree diagnostic for the iPod Photo
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Mini 1st GenFree diagnostic for the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 3rd Gen
Cannot be ejected because it contains files that are in use by another application
The Mac won't eject the iPod because an app is using files on it. Quit that app and eject the iPod again; if it still won't eject, follow Apple's steps below.
Free checks first
- Quit the apps that are using the iPod, then eject it again: select the iPod in the Finder sidebar and choose File > Eject.
- Still stuck? Choose Apple menu > Log Out, log in again and eject it. If that fails, shut the Mac down, unplug the iPod, then start the Mac again.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Classic 6th GenFree diagnostic for the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Video 5th Gen
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 4th GenFree diagnostic for the iPod Photo
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Mini 1st GenFree diagnostic for the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 3rd Gen
Won't go into disk mode
Also searched as not going into disk mode
Follow Apple's Disk Mode steps for your model below. Apple says that if you can't use disk mode, the iPod might need service: we recommend the free diagnostic.
Free checks first
- Click wheel iPods (4th Gen, Photo, Video, Classic and Mini): if the computer does not see it, use Disk Mode: put the Hold switch firmly in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- On the 6th and 7th Gen, if the restore keeps failing or the computer doesn't see it at all, try DFU mode: connect it, hold Menu and Center until it restarts, and keep holding until it restarts again; the screen stays blank, and in some cases the computer then recognizes it and offers a restore.
- iPod 3rd Gen (four buttons above the wheel): the computer doesn't show the iPod? Put it in Disk Mode first: slide the Hold switch on and off, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears. Connect it, copy your music off if it shows up as a disk, then restore it.
- On the 3rd Gen, 4th Gen, iPod Photo and Mini 1st Gen the restore can stop at a picture of a plug: connect it to the wall charger (3rd Gen: its FireWire wall charger) to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Classic 6th GenFree diagnostic for the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Video 5th Gen
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 4th GenFree diagnostic for the iPod Photo
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Mini 1st GenFree diagnostic for the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 3rd Gen
Enable disk use
Also searched as enable disk use on iPod · disk use
"Enable disk use" is a setting in iTunes or the Finder that lets you use the iPod as an external disk for files. With it on, Apple says you must always eject the iPod before you unplug it.
Free checks first
- If it says "Do not disconnect", eject it first: the eject button in iTunes, or File > Eject in Finder. If the computer no longer shows the iPod but the message stays, you can unplug it.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Classic 6th GenFree diagnostic for the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Video 5th Gen
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 4th GenFree diagnostic for the iPod Photo
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Mini 1st GenFree diagnostic for the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 3rd Gen
Started after a repair or part swap
A brand new hard drive or flash drive must be restored when it is first installed: restore it in iTunes or the Finder, then sync your music. If the computer doesn't see it at all, check that the hard drive cable is fully in and every latch is closed. If the computer still doesn't see it, check that the drive or flash adapter isn't installed upside down; if all of that checks out, it can be the logic board.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Brand new hard drive or flash drive not restored yet
A brand new hard drive or flash drive must be restored when it is first installed. Until then the iPod can sit in Disk Mode, not sync or say "No music", and a blank new drive is likely to show a folder icon or similar. Restore the iPod with iTunes or the Finder, then sync your music to it.
Free check first Connect it to the computer, then choose Restore iPod in iTunes or the Finder.
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Next most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Also possible
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
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Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Brand new hard drive or flash drive not restored yet
A brand new hard drive or flash drive must be restored when it is first installed. Until then the iPod can sit in Disk Mode, not sync or say "No music". Restore the iPod with iTunes or the Finder, then sync your music to it.
Free check first Connect it to the computer, then choose Restore iPod in iTunes or the Finder.
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Next most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Also possible
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Brand new hard drive or flash drive not restored yet
A brand new hard drive or flash drive must be restored when it is first installed. Until then the iPod can sit in Disk Mode, not sync or say "No music". Restore the iPod with iTunes or the Finder, then sync your music to it.
Free check first Connect it to the computer, then choose Restore iPod in iTunes or the Finder. On the 4th Gen and iPod Photo the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice.
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Next most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Also possible
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Brand new hard drive or flash drive not restored yet
A brand new hard drive or flash drive must be restored when it is first installed. Until then the iPod can sit in Disk Mode, not sync or say "No music". Restore the iPod with iTunes or the Finder, then sync your music to it.
Free check first Connect it to the computer, then choose Restore iPod in iTunes or the Finder. On the Mini 1st Gen the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice.
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Next most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Also possible
Microdrive or flash adapter installed upside down
A microdrive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
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Most likely
Brand new hard drive or flash drive not restored yet
A brand new hard drive or flash drive must be restored when it is first installed. Until then the iPod can sit in Disk Mode, not sync or say "No music". Restore the iPod with iTunes or the Finder, then sync your music to it.
Free check first Connect it to the computer, then choose Restore iPod in iTunes or the Finder. On the 3rd Gen the restore can stop at a picture of a plug: connect it to its FireWire wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice.
-
Next most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Also possible
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free
Questions
What happens if I unplug my iPod without ejecting it?
Apple warns that you could damage files on the iPod. So eject it first whenever it says "Do not disconnect" (when simply connected, the iPod Classic 6th and 7th Gen show "Connected" or a syncing message instead). When it says "OK to disconnect", or shows the main menu, you can unplug it.
Which iPod do you have?
The page shows the causes for the iPod you pick.
Not sure which one? Identify your iPod