Screen
iPod black screen
Screen black or blank, dark but still working, or black and won't turn on? Pick what happens and your model to see the free checks and the likely causes.
What exactly happens?
- Black screenAlso searched as screen not working · blank screen · dark screen · screen dark · stuck on black screen
- Screen dark but workingAlso searched as screen not lighting up
- Black screen won't turn onAlso searched as black screen of death · black screen won't turn on · screen is black and won't turn on
- Black screen with Apple logoAlso searched as black screen white Apple
- Screen black after dropping
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
First make sure it isn't just empty or frozen: charge it for at least 30 minutes and reset it. If it plays music or shows up on a computer but the screen stays black, the screen has failed or is not properly connected to the logic board; if a new screen doesn't fix it, the logic board.
Free checks first
- Put the Hold switch firmly in the unlocked position (no orange showing): a locked iPod ignores every button.
- Charge it for at least 30 minutes: Apple says a very empty iPod can take that long to turn on, and its display can stay dark while it charges.
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- Press and hold Menu for about 4 seconds: Apple says this resets a screen contrast that was set too light or too dark.
- To turn the backlight on, press and hold Menu (or choose Backlight in the main menu).
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic (A1238) black screeniPod Classic 6th Gen (A1238) black screeniPod Classic 7th Gen (A1238) black screen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement Screen (LCD Display)
Replacement LCD Screen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, our fix is a new logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
More causes on this page, depending on what happens
- Failed backlightScreen dark but working
- Logic boardBlack screen won't turn on
- Worn-out or empty batteryBlack screen won't turn on
- Failing hard driveBlack screen with Apple logo
- Loose or damaged hard drive cableBlack screen with Apple logo
- Battery too weak to spin up the hard driveBlack screen with Apple logo
- Damaged iPod softwareBlack screen with Apple logo
- A connector not seated after the repairStarted after a repair or part swap
iPod Video (A1136) black screeniPod Video 5th Gen (A1136) black screen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
More causes on this page, depending on what happens
- Failed backlightScreen dark but working
- Logic boardBlack screen won't turn on
- Worn-out or empty batteryBlack screen won't turn on
- Failing hard driveBlack screen with Apple logo
- Loose or damaged hard drive cableBlack screen with Apple logo
- Battery too weak to spin up the hard driveBlack screen with Apple logo
- Damaged iPod softwareBlack screen with Apple logo
- A connector not seated after the repairStarted after a repair or part swap
iPod 4th Gen or iPod Photo (A1059 and A1099) black screeniPod 4th Gen (A1059) black screeniPod Photo (A1099) black screen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Grayscale)
Replacement LCD Screen
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
More causes on this page, depending on what happens
- Failed backlightScreen dark but working
- Logic boardBlack screen won't turn on
- Worn-out or empty batteryBlack screen won't turn on
- Loose or damaged hard drive cableBlack screen with Apple logo
- Failing hard driveBlack screen with Apple logo
- Damaged iPod softwareBlack screen with Apple logo
- Wrong screen for the boardStarted after a repair or part swap · iPod Photo only
- A connector not seated after the repairStarted after a repair or part swap
iPod Mini (A1051) black screeniPod Mini 1st Gen (A1051) black screeniPod Mini 2nd Gen (A1051) black screen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (1.67" Grayscale)
Replacement LCD Screen (1.67" Grayscale)
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
More causes on this page, depending on what happens
- Failed backlightScreen dark but working
- Logic boardBlack screen won't turn on
- Worn-out or empty batteryBlack screen won't turn on
- Failed microdrive (the Mini's hard drive)Black screen with Apple logo
- Loose or damaged hard drive cableBlack screen with Apple logo
- Battery too weak to spin up the hard driveBlack screen with Apple logo
- Damaged iPod softwareBlack screen with Apple logo
- A connector not seated after the repairStarted after a repair or part swap
iPod 3rd Gen (A1040) black screeniPod 3rd Gen (A1040) black screen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
-
Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
More causes on this page, depending on what happens
- Failed backlightScreen dark but working
- Logic boardBlack screen won't turn on
- Worn-out or empty batteryBlack screen won't turn on
- Failing hard driveBlack screen with Apple logo
- Loose or damaged hard drive cableBlack screen with Apple logo
- Battery too weak to spin up the hard driveBlack screen with Apple logo
- Damaged iPod softwareBlack screen with Apple logo
- A connector not seated after the repairStarted after a repair or part swap
Screen dark but working
Also searched as screen not lighting up
It plays music or shows up on the computer, but the screen is dark. Shine a light on it: if you can faintly see the menu, the light has failed (often a damaged LCD cable); if there is nothing at all, the screen has failed or is not properly connected. If a new screen doesn't fix it, the logic board.
See iPod backlight not working
Free checks first
- To turn the backlight on, press and hold Menu (or choose Backlight in the main menu).
- Check the backlight setting: Settings > Backlight Timer (iPod Classic 7th Gen: Settings > Backlight), then choose how long it stays on. The iPod Classic also offers Always On.
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Failed backlight
The backlight lights the screen from behind. When it fails, the picture is still there but very dark: you can just see it in bright light. On this iPod the backlight is part of the screen, so a new screen fixes it.
Free check first Shine a light on the screen: if you can faintly see the menu, the light has failed: often a damaged LCD cable.
Replacement Screen (LCD Display)
Replacement LCD Screen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement Screen (LCD Display)
Replacement LCD Screen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Also possible
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, our fix is a new logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Failed backlight
The backlight lights the screen from behind. When it fails, the picture is still there but very dark: you can just see it in bright light. On this iPod the backlight is part of the screen, so a new screen fixes it.
Free check first Shine a light on the screen: if you can faintly see the menu, the light has failed: often a damaged LCD cable.
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Next most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
-
Also possible
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Failed backlight
The backlight lights the screen from behind. When it fails, the picture is still there but very dark: you can just see it in bright light. On this iPod the backlight is part of the screen, so a new screen fixes it.
Free check first Shine a light on the screen: if you can faintly see the menu, the light has failed: often a damaged LCD cable.
Replacement LCD Screen (2" Grayscale)
Replacement LCD Screen
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Next most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Grayscale)
Replacement LCD Screen
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
-
Also possible
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Failed backlight
The backlight lights the screen from behind. When it fails, the picture is still there but very dark: you can just see it in bright light. On this iPod the backlight is part of the screen, so a new screen fixes it.
Free check first Shine a light on the screen: if you can faintly see the menu, the light has failed: often a damaged LCD cable.
Replacement LCD Screen (1.67" Grayscale)
Replacement LCD Screen (1.67" Grayscale)
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (1.67" Grayscale)
Replacement LCD Screen (1.67" Grayscale)
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
-
Also possible
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
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Most likely
Failed backlight
The backlight lights the screen from behind. When it fails, the picture is still there but very dark: you can just see it in bright light. On this iPod the backlight is part of the screen, so a new screen fixes it.
Free check first Shine a light on the screen: if you can faintly see the menu, the light has failed: often a damaged LCD cable.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
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Next most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
-
Also possible
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
-
Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Black screen won't turn on
Also searched as black screen of death · black screen won't turn on · screen is black and won't turn on
Black and no sign of life is not the screen. Dead with no sign of life is most likely the logic board; if it shows life on the charger, it could be the battery.
Free checks first
- Put the Hold switch firmly in the unlocked position (no orange showing): a locked iPod ignores every button.
- Charge it for at least 30 minutes: Apple says a very empty iPod can take that long to turn on, and its display can stay dark while it charges.
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Logic board
A dead iPod with no sign of life is most likely the logic board. If nothing happens even on the charger, the logic board is the likely fault, not the battery. In some cases a dead logic board also makes the iPod hot to the touch or gives off an unusual smell: if it is hot or smells, unplug it. Often a chip or another small part has also come loose from the board and rattles inside.
Free check first Tilt it gently and listen: a rattle inside can be a part that has come loose from the board.
Replacement Logic Board
-
Next most likely
Worn-out or empty battery
A worn-out or empty battery can stop the iPod from starting. If it only turns on while plugged in, the battery (or the logic board) is the likely fix.
Free check first Plug it into a charger: if it shows life, the battery could be the problem.
Replacement Battery (160GB)
Step-by-step guide iPod Classic 6th/7th Gen battery replacement (13 steps)
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Logic board
A dead iPod with no sign of life is most likely the logic board. If nothing happens even on the charger, the logic board is the likely fault, not the battery. In some cases a dead logic board also makes the iPod hot to the touch or gives off an unusual smell: if it is hot or smells, unplug it. Often a chip or another small part has also come loose from the board and rattles inside. On the iPod Video the loose part can be a small coil (an inductor) near the charging port, knocked off in a drop or a botched repair; it is part of the board's power supply, so without it the iPod may not turn on or charge.
Free check first Tilt it gently and listen: a rattle inside can be a part that has come loose from the board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
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Next most likely
Worn-out or empty battery
A worn-out or empty battery can stop the iPod from starting. If it only turns on while plugged in, the battery (or the logic board) is the likely fix.
Free check first Plug it into a charger: if it shows life, the battery could be the problem.
Step-by-step guide iPod Video 5th Gen battery replacement (10 steps)
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Logic board
A dead iPod with no sign of life is most likely the logic board. If nothing happens even on the charger, the logic board is the likely fault, not the battery. In some cases a dead logic board also makes the iPod hot to the touch or gives off an unusual smell: if it is hot or smells, unplug it. Often a chip or another small part has also come loose from the board and rattles inside.
Free check first Tilt it gently and listen: a rattle inside can be a part that has come loose from the board. Then look for corrosion on the board, especially around the spot where the click wheel cable plugs in.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
-
Next most likely
Worn-out or empty battery
A worn-out or empty battery can stop the iPod from starting. If it only turns on while plugged in, the battery (or the logic board) is the likely fix.
Free check first Plug it into a charger: if it shows life, the battery could be the problem. On the 4th Gen and iPod Photo, charge it from a wall charger (Apple's iPod Power Adapter, such as the A1070).
Replacement Battery (All Capacities)
Replacement Battery
Step-by-step guide iPod 4th Gen and iPod Photo battery replacement (13 steps)
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Logic board
A dead iPod with no sign of life is most likely the logic board. If nothing happens even on the charger, the logic board is the likely fault, not the battery. In some cases a dead logic board also makes the iPod hot to the touch or gives off an unusual smell: if it is hot or smells, unplug it. Often a chip or another small part has also come loose from the board and rattles inside.
Free check first Tilt it gently and listen: a rattle inside can be a part that has come loose from the board.
Replacement Logic Board
Replacement Logic Board
-
Next most likely
Worn-out or empty battery
A worn-out or empty battery can stop the iPod from starting. If it only turns on while plugged in, the battery (or the logic board) is the likely fix.
Free check first Plug it into a charger: if it shows life, the battery could be the problem. On the Mini 1st Gen, charge it from a wall charger (Apple's iPod Power Adapter, such as the A1070).
Replacement Battery
Replacement Battery
Step-by-step guide iPod Mini 1st/2nd Gen battery replacement (12 steps)
iPod 3rd GeniPod 3rd Gen
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Most likely
Logic board
A dead iPod with no sign of life is most likely the logic board. If nothing happens even on the charger, the logic board is the likely fault, not the battery. In some cases a dead logic board also makes the iPod hot to the touch or gives off an unusual smell: if it is hot or smells, unplug it. Often a chip or another small part has also come loose from the board and rattles inside.
Free check first Tilt it gently and listen: a rattle inside can be a part that has come loose from the board.
Replacement Logic Board
-
Next most likely
Worn-out or empty battery
A worn-out or empty battery can stop the iPod from starting. If it only turns on while plugged in, the battery (or the logic board) is the likely fix.
Free check first Plug it into a charger: if it shows life, the battery could be the problem. On the 3rd Gen, use a FireWire charger: its USB cable syncs but does not charge.
Replacement Battery (All Capacities)
Step-by-step guide iPod 3rd Gen battery replacement (14 steps)
Black screen with Apple logo
Also searched as black screen white Apple
It shows the Apple logo and then the screen goes black, or it stops at the logo: that is a startup problem, not the screen.
See iPod stuck on the Apple logo
Free checks first
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Classic 6th/7th Gen hard drive replacement (11 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (160GB)
Step-by-step guide iPod Classic 6th/7th Gen battery replacement (13 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Video 5th Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Step-by-step guide iPod Video 5th Gen battery replacement (10 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
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Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 4th Gen and iPod Photo hard drive replacement (12 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 4th Gen and iPod Photo the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive cable, then the hard drive, is the likely fault (our Hard Drive Repair Service is probably the best first option).
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod Mini 1st/2nd Gen hard drive (Microdrive) replacement (13 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
Step-by-step guide iPod Mini 1st/2nd Gen battery replacement (12 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the Mini 1st Gen the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive (Mini: microdrive) is the likely fault.
iPod 3rd GeniPod 3rd Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Step-by-step guide iPod 3rd Gen hard drive replacement (14 steps)
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
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Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
Step-by-step guide iPod 3rd Gen battery replacement (14 steps)
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Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 3rd Gen the restore can stop at a picture of a plug: connect it to its FireWire wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive is the likely fault.
Screen black after dropping
The screen went black after a drop.
Free checks first
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement Screen (LCD Display)
Replacement LCD Screen
Step-by-step guide iPod Classic 6th/7th Gen screen replacement (14 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, our fix is a new logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Step-by-step guide iPod Video 5th Gen screen replacement (16 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Grayscale)
Replacement LCD Screen
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (1.67" Grayscale)
Replacement LCD Screen (1.67" Grayscale)
Step-by-step guide iPod Mini 1st/2nd Gen screen replacement (14 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
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Most likely
Screen has failed
If the iPod still plays music or shows up on a computer but the screen stays dark, the screen has failed or is not properly connected to the logic board.
Replacement LCD Screen (2" Monochrome)
Step-by-step guide iPod 3rd Gen screen replacement (16 steps)
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Next most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Also possible
Logic board
If a new screen shows the same fault, the logic board is the likely fault. We fix it by replacing the logic board.
Replacement Logic Board
Started after a repair or part swap
The screen stayed black after the iPod was opened or a part was swapped.
Free checks first
- Opened it before? Check that the screen cable is fully inserted and its latch is closed.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark. On the 6th and 7th Gen, if the latch of the screen connector on the logic board is broken, our fix is a new logic board. Rather than solder on an inferior aftermarket part (a third-party latch), we fit an original Apple logic board to ensure the highest quality repair.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Next most likely
Wrong screen for the board
iPod Photo only
The iPod Photo was made with two logic boards and two screens. The Mid-2005 board (820-1764-A) works with both screens, but the Late 2004 board (820-1642-A) does not work with the Mid-2005 screen: the screen stays black.
Free check first Count the bars on the new screen: two bars = the Late 2004 screen, one bar = the Mid-2005 screen. A Late 2004 board (820-1642-A, printed on the board) needs the two-bar screen.
Replacement LCD Screen
Late 2004 to early 2005 · Mid-2005
Step-by-step guide iPod 4th Gen and iPod Photo screen replacement (16 steps)
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 3rd GeniPod 3rd Gen
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Most likely
Screen not properly connected to the logic board
A screen cable that is not fully plugged into the logic board leaves the screen dark.
Free check first Open the iPod and check that the screen cable is fully inserted into the logic board and its latch is closed; if not, re-seat it.
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Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free
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