Shipping policy

Where we ship. We ship within the United States only.

Free shipping. Orders of $200 or more ship free within the United States. Smaller orders ship by USPS Ground Advantage for about $6 to $9, shown at checkout before you pay.

When your order ships. Parts ship within 1–2 business days. Refurbished iPods are built after you order and ship within 1–3 business days.

How we ship. We ship from Flemingsburg, Kentucky by USPS Ground Advantage. Packages typically arrive within 2–5 business days. A tracking number is included with every order at no extra charge: you will get an automated email with your tracking number as soon as your shipment is prepared.

Mail-in repairs. You send your iPod to us and pay the postage, unless you ordered our box and prepaid label (see Mailing instructions). If you decline your repair quote, we ship your iPod back at our expense. After a repair you approve following a free diagnostic, the return shipping is added to your bill. Return shipping for a faulty part or a repair covered by our warranty is on us.

Returns. See our warranty and returns page for returns within 30 days of delivery.