Computer & music
iPod not showing up in iTunes
Not showing up in iTunes or the Finder, or not recognized by the computer at all? Pick what happens and your model: the free checks come first, then the likely causes and what each fix costs.
What exactly happens?
- Not showing up in iTunesAlso searched as iTunes not recognizing · iTunes not detecting · won't show up in iTunes · not recognized by iTunes · iTunes not seeing · not found in iTunes · iTunes not identifying · not showing in iTunes
- Not showing up in FinderAlso searched as not showing in Finder · not appearing in Finder · won't show up in Finder · doesn't show up in Finder
- Not recognized by computerAlso searched as not detected by PC · not recognized by Windows 10 · computer not recognizing · not recognized on computer
- USB device not recognizedAlso searched as USB not recognized
- iPod support service is not installed
- iTunes could not connect to this iPod
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
Start with Apple's free checks: charge it, use the iPod's own cable in a USB port on the computer, and install the latest iTunes. Still not seen? Put it in Disk Mode and restore it. A faulty hard drive is a common culprit, especially if it makes unusual clicking sounds (on the 4th Gen and Photo, check its cable first); after that, the dock connector.
Free checks first
- Charge it first: Apple says the iPod needs enough charge for the computer to recognize it.
- Use the cable that came with the iPod (or another Apple cable), plugged straight into a USB port on the computer, not a keyboard or a hub, with the computer awake. Make sure nothing blocks the ports.
- Install the latest iTunes (on a Windows PC, or a Mac with macOS Mojave or earlier) and restart the computer. On a Mac with macOS Catalina or later the iPod appears in the Finder.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- The computer doesn't show the iPod? Put it in Disk Mode first: slide the Hold switch on and off, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears. Connect it and restore it.
- On a Windows PC, check how the iPod is set up: on the iPod choose Settings > About and scroll to the end. If the last line is the serial number instead of "Format: Windows", it is set up for a Mac, and iTunes for Windows can't use it until you restore it (a restore erases the songs).
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: a high number of reallocated sectors (reallocs) or pending sectors means the drive is failing.
iPod Classic (A1238) not showing up in iTunesiPod Classic 6th Gen (A1238) not showing up in iTunesiPod Classic 7th Gen (A1238) not showing up in iTunes
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
iPod Video (A1136) not showing up in iTunesiPod Video 5th Gen (A1136) not showing up in iTunes
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen or iPod Photo (A1059 and A1099) not showing up in iTunesiPod 4th Gen (A1059) not showing up in iTunesiPod Photo (A1099) not showing up in iTunes
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini (A1051) not showing up in iTunesiPod Mini 1st Gen (A1051) not showing up in iTunesiPod Mini 2nd Gen (A1051) not showing up in iTunes
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
iPod 3rd Gen (A1040) not showing up in iTunesiPod 3rd Gen (A1040) not showing up in iTunes
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Not showing up in Finder
Also searched as not showing in Finder · not appearing in Finder · won't show up in Finder · doesn't show up in Finder
On a Mac with macOS Catalina or later the iPod shows in the Finder sidebar, not in an app. If the sidebar doesn't list it, turn on the setting that shows devices there.
Free checks first
- On a Mac: if the Finder sidebar doesn't list the iPod, choose Finder > Settings, click Sidebar and tick "CDs, DVDs, and iOS Devices".
- Use the cable that came with the iPod (or another Apple cable), plugged straight into a USB port on the computer, not a keyboard or a hub, with the computer awake. Make sure nothing blocks the ports.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- The computer doesn't show the iPod? Put it in Disk Mode first: slide the Hold switch on and off, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears. Connect it and restore it.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: a high number of reallocated sectors (reallocs) or pending sectors means the drive is failing.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Not recognized by computer
Also searched as not detected by PC · not recognized by Windows 10 · computer not recognizing · not recognized on computer
The computer doesn't react at all when you connect it. Try another Apple cable, another USB port and another computer first; if no computer sees it, the hard drive or the dock connector is the likely fault.
Free checks first
- Charge it first: Apple says the iPod needs enough charge for the computer to recognize it.
- Use the cable that came with the iPod (or another Apple cable), plugged straight into a USB port on the computer, not a keyboard or a hub, with the computer awake. Make sure nothing blocks the ports.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- The computer doesn't show the iPod? Put it in Disk Mode first: slide the Hold switch on and off, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears. Connect it and restore it.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: a high number of reallocated sectors (reallocs) or pending sectors means the drive is failing.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
USB device not recognized
Also searched as USB not recognized
Windows says the USB device is not recognized, or lists an "Unknown Device": it can't read the iPod over USB. Apple says that is typically a faulty USB connection.
Free checks first
- If Windows shows an "Unknown Device" or says the USB device is not recognized, Apple says that is typically a faulty USB connection: try another Apple cable, another USB port and another computer.
- Use the cable that came with the iPod (or another Apple cable), plugged straight into a USB port on the computer, not a keyboard or a hub, with the computer awake. Make sure nothing blocks the ports.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: a high number of reallocated sectors (reallocs) or pending sectors means the drive is failing.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged dock connector
A damaged or dirty dock connector can stop the computer from seeing the iPod, even with a good cable. We fix it by replacing the whole logic board.
Free check first Look into the dock connector at the bottom for bent pins, dirt or damage.
Replacement Logic Board
iPod support service is not installed
Windows says the iPod support service is not installed.
Free checks first
- On a Windows PC: quit iTunes, press Windows + R and type services.msc, then stop and start the iPod Service. Open iTunes and connect the iPod again.
- On an iPod Classic, restart the Apple Mobile Device Service the same way.
- Still not seen? Remove iTunes, then download and install the latest version again.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Classic 6th GenFree diagnostic for the iPod Classic 7th Gen
iPod Video 5th GeniPod Video 5th Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Video 5th Gen
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 4th GenFree diagnostic for the iPod Photo
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod Mini 1st GenFree diagnostic for the iPod Mini 2nd Gen
iPod 3rd GeniPod 3rd Gen
Not sure what is causing it on this model? Send it for a free diagnostic and we tell you what it needs before any work. Free diagnosticFree diagnostic for the iPod 3rd Gen
iTunes could not connect to this iPod
iTunes sees the iPod but can't talk to it. Reinstall iTunes (on a Windows PC, also restart the iPod Service), then put the iPod in Disk Mode and restore it. If it still can't connect, the hard drive is the likely fault.
Free checks first
- Still not seen? Remove iTunes, then download and install the latest version again.
- On a Windows PC: quit iTunes, press Windows + R and type services.msc, then stop and start the iPod Service. Open iTunes and connect the iPod again.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- The computer doesn't show the iPod? Put it in Disk Mode first: slide the Hold switch on and off, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears. Connect it and restore it.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: a high number of reallocated sectors (reallocs) or pending sectors means the drive is failing.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
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Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
iPod 3rd GeniPod 3rd Gen
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Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
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Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Started after a repair or part swap
Not recognized after a drive or flash swap? Check that the hard drive cable is pushed fully in and every latch is closed, and that the drive or flash card isn't upside down. If all of that is right, the logic board may be at fault.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
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Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Next most likely
Drive or flash card installed upside down
A hard drive or flash card fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
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Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
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Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Next most likely
Drive or flash card installed upside down
A hard drive or flash card fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
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Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
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Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
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Next most likely
Drive or flash card installed upside down
A hard drive or flash card fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
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Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
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Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
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Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash card installed upside down
A hard drive or flash card fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
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Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash card installed upside down
A hard drive or flash card fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free