Startup & storage
iPod won't restore
Won't restore, says "Use iTunes to restore", or stops with an error number? Pick what happens and your model to see what it means and what each fix costs.
What exactly happens?
- Won't restoreAlso searched as unable to restore · will not restore · can't restore · restore not working · cannot be restored · iPod restore failed · cannot be restored because it contains files that are in use by another application · the iPod could not be restored because the updater software was busy · could not be restored because it could not be unmounted · the iPod could not be restored because it is busy · could not be unmounted · was previously in DFU mode error
- iPod appears to be corruptedAlso searched as fix a corrupted iPod · restore corrupted iPod · fix corrupted iPod · restore a corrupted iPod · corrupted iPod · iTunes has detected an iPod that appears to be corrupted
- Use iTunes to restoreAlso searched as says use iTunes to restore · use iTunes to restore message · stuck on use iTunes to restore · use iTunes to restore fix · needs to be restored · stuck in restore mode · exit recovery mode
- Hard drive failureAlso searched as hard drive error · fix hard drive failure · hard drive failure symptoms
- Error 1439Also searched as error 1429 · error 1415 · restore error 1429 · restore error 1439 · error 1434 · unknown error 1434 · could not be restored error 1429 · restore error 1430 · cannot be restored 1429 · unknown error 1429 · error 53 · unknown error 1415 · cannot be restored 1415 · unknown error 50 · unknown error 1675 · restore error 1611 · unknown error 1439 · restore error 1413 · error 1430 · error 1439 cannot be restored · restore error 1416 · restore error 53 · the iPod could not be restored an unknown error occurred 1439 · the iPod could not be restored an unknown error occurred 1429 · the iPod could not be restored an unknown error occurred 1413 · the iPod could not be restored an unknown error occurred 1434 · the iPod could not be restored an unknown error occurred 2006 · the iPod could not be restored an unknown error occurred 1415 · the iPod could not be restored an unknown error occurred 1432 · the iPod could not be restored an unknown error occurred 1435 · the iPod could not be restored an unknown error occurred 1430 · error 1432 · an iPod has been detected but it could not be identified properly 1675 · the iPod could not be restored an unknown error occurred 5 · error 1434 solution · error 1675 reset · could not be restored 1418 · could not be restored error 1439 · the iPod could not be restored an unknown error occurred 1418 · the iPod could not be restored an unknown error occurred 2015 · restore error 1435 · could not be restored 1432 · the iPod could not be restored an unknown error occurred 1 · the iPod could not be restored an unknown error occurred 20
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
Plug it straight into the computer and try another cable and USB port first: some restore errors come from the connection. If it still won't restore, the hard drive is the most likely fault. On the 4th Gen and Photo, check the hard drive cable first, then the drive: our Hard Drive Repair Service is probably the best first option. On the other models, a drive failure is the ideal time for a flash upgrade.
Free checks first
- If it still shows up on a computer, copy your music off before anything else (copy the whole iPod_Control folder to keep more than the songs); if it clicks or drops off the computer while copying, stop and get it diagnosed.
- Plug it straight into a USB port on the computer, not a keyboard or a hub, and unplug other USB devices. If the error comes back, try another Apple cable and another USB port, restart the computer, update iTunes, and check the computer's security software.
- Connect the computer to the internet before you restore: Apple says the computer may need to download new iPod software first. If that download fails, check the connection and try again, or restore on another computer that uses a different network.
- Click wheel iPods (4th Gen, Photo, Video, Classic and Mini): if the computer does not see it, use Disk Mode: put the Hold switch firmly in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- iPod 3rd Gen (four buttons above the wheel): if the computer does not see it, use Disk Mode: put the Hold switch firmly in the unlocked position, hold Menu and Play/Pause until the Apple logo appears, let go, then hold Previous and Next until the Disk Mode screen appears.
- On the 6th and 7th Gen, if the restore keeps failing or the computer doesn't see it at all, try DFU mode: connect it, hold Menu and Center until it restarts, and keep holding until it restarts again; the screen stays blank, and in some cases the computer then recognizes it and offers a restore, which erases the songs.
- On the 3rd Gen, 4th Gen, iPod Photo and Mini 1st Gen the restore can stop at a picture of a plug: it finishes on the wall charger. Connect it to the wall charger (on the 3rd Gen, its FireWire wall charger) to complete it. Generic or incompatible wall chargers don't always give the iPod the right voltage, which can stop it finishing the restore: Apple's A1070 wall charger works with every model and is the ideal choice.
- 4th Gen, Photo and Mini 1st Gen only: no wall charger? A trick that sometimes works: wiggle the cable slightly in and out at the computer's USB port, and the iPod can be tricked into finishing the restore (not on the 3rd Gen, which takes no power from USB). Apple's A1070 wall charger is the sure way.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
- Restore stops with "…in use by another application", "…could not be unmounted", "…is busy" or "…could not be found"? Most likely something on the computer was using the iPod's drive, or the iPod dropped off the connection during the restore: quit other programs (backup, photo and security software), restart the computer and restore again with the iPod plugged straight into the computer. If it keeps dropping off during the restore, the hard drive is the likely fault (4th Gen and Photo: the hard drive cable first).
iPod Classic (A1238) won't restoreiPod Classic 6th Gen (A1238) won't restoreiPod Classic 7th Gen (A1238) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
More causes on this page, depending on what happens
- Damaged iPod softwareiPod appears to be corrupted
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod Video (A1136) won't restoreiPod Video 5th Gen (A1136) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
More causes on this page, depending on what happens
- Damaged iPod softwareiPod appears to be corrupted
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod 4th Gen or iPod Photo (A1059 and A1099) won't restoreiPod 4th Gen (A1059) won't restoreiPod Photo (A1099) won't restore
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
More causes on this page, depending on what happens
- Damaged iPod softwareiPod appears to be corrupted
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod Mini (A1051) won't restoreiPod Mini 1st Gen (A1051) won't restoreiPod Mini 2nd Gen (A1051) won't restore
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
More causes on this page, depending on what happens
- Damaged iPod softwareiPod appears to be corrupted
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Microdrive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod 3rd Gen (A1040) won't restoreiPod 3rd Gen (A1040) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
More causes on this page, depending on what happens
- Damaged iPod softwareiPod appears to be corrupted
- Hard drive cable not fully in, or a latch left openStarted after a repair or part swap
- Drive or flash adapter installed upside downStarted after a repair or part swap
- A connector not seated after the repairStarted after a repair or part swap
- Logic boardStarted after a repair or part swap
iPod appears to be corrupted
Also searched as fix a corrupted iPod · restore corrupted iPod · fix corrupted iPod · restore a corrupted iPod · corrupted iPod · iTunes has detected an iPod that appears to be corrupted
The restore fails, or iTunes says the iPod appears to be corrupted. Apple's fix for damaged iPod software or a damaged iPod disk is a restore, which erases the songs. If the restore fails or the message comes back, the hard drive is the most likely fault (on the 4th Gen and Photo, the hard drive cable first, then the drive).
Free checks first
- Restore it: use Finder on a Mac with macOS Catalina or later, or iTunes on an older Mac or a PC. Connect the iPod straight to the computer, find it, then choose Restore iPod. A restore erases all songs on the iPod: if it still shows up on the computer, copy them off first.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 4th Gen and iPod Photo the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive cable, then the hard drive, is the likely fault (our Hard Drive Repair Service is probably the best first option).
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the Mini 1st Gen the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive (Mini: microdrive) is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 3rd Gen the restore can stop at a picture of a plug: connect it to its FireWire wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive is the likely fault.
Use iTunes to restore
Also searched as says use iTunes to restore · use iTunes to restore message · stuck on use iTunes to restore · use iTunes to restore fix · needs to be restored · stuck in restore mode · exit recovery mode
The screen says "Use iTunes to restore". Apple: connect it to the computer and follow the steps to restore it; if restoring does not solve it, it may need a repair.
Free checks first
- Restore it: use Finder on a Mac with macOS Catalina or later, or iTunes on an older Mac or a PC. Connect the iPod straight to the computer, find it, then choose Restore iPod. A restore erases all songs on the iPod.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 4th Gen and iPod Photo the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive cable, then the hard drive, is the likely fault (our Hard Drive Repair Service is probably the best first option).
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the Mini 1st Gen the restore can stop at a picture of a plug: connect it to a wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive (Mini: microdrive) is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first If it still shows up on a computer, copy your music off first, then restore it with iTunes (or Finder on a Mac with macOS Catalina or later). On the 3rd Gen the restore can stop at a picture of a plug: connect it to its FireWire wall charger to finish. Generic or incompatible wall chargers don't always give the iPod the right voltage: Apple's A1070 wall charger works with every model and is the ideal choice. If the restore fails, or the problem comes back, the hard drive is the likely fault.
Hard drive failure
Also searched as hard drive error · fix hard drive failure · hard drive failure symptoms
The restore or a disk check reports a hard drive failure.
Free checks first
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Error 1439
Also searched as error 1429 · error 1415 · restore error 1429 · restore error 1439 · error 1434 · unknown error 1434 · could not be restored error 1429 · restore error 1430 · cannot be restored 1429 · unknown error 1429 · error 53 · unknown error 1415 · cannot be restored 1415 · unknown error 50 · unknown error 1675 · restore error 1611 · unknown error 1439 · restore error 1413 · error 1430 · error 1439 cannot be restored · restore error 1416 · restore error 53 · the iPod could not be restored an unknown error occurred 1439 · the iPod could not be restored an unknown error occurred 1429 · the iPod could not be restored an unknown error occurred 1413 · the iPod could not be restored an unknown error occurred 1434 · the iPod could not be restored an unknown error occurred 2006 · the iPod could not be restored an unknown error occurred 1415 · the iPod could not be restored an unknown error occurred 1432 · the iPod could not be restored an unknown error occurred 1435 · the iPod could not be restored an unknown error occurred 1430 · error 1432 · an iPod has been detected but it could not be identified properly 1675 · the iPod could not be restored an unknown error occurred 5 · error 1434 solution · error 1675 reset · could not be restored 1418 · could not be restored error 1439 · the iPod could not be restored an unknown error occurred 1418 · the iPod could not be restored an unknown error occurred 2015 · restore error 1435 · could not be restored 1432 · the iPod could not be restored an unknown error occurred 1 · the iPod could not be restored an unknown error occurred 20
The restore stops with "An unknown error occurred" and a number, such as 1439, 1434, 1429, 1415 or -50. Apple lists 1415, 1417, 1418, 1428, 1429, 1430, 1436 and 1439 as iPod restore errors, and all of its fixes are on the computer and its connection (below). If the restore still fails after them, the hard drive is the most likely fault (on the 4th Gen and Photo, the hard drive cable first, then the drive).
Free checks first
- Plug it straight into a USB port on the computer, not a keyboard or a hub, and unplug other USB devices. If the error comes back, try another Apple cable and another USB port, restart the computer, update iTunes, and check the computer's security software.
- Same error again? Apple's other steps: restore from another user account on the computer (one with administrator rights), turn "Enable disk use" off (or on, if it was off) in iTunes, and on a Windows PC update or reinstall the USB drivers. Then try another computer: if the restore fails there too, the iPod itself is the likely fault.
- 6th and 7th Gen only: restore keeps failing, or the computer doesn't see it at all? Try DFU mode: connect it, hold Menu and Center until it restarts, and keep holding until it restarts again; the screen stays blank, and in some cases the computer then recognizes it and offers a restore, which erases the songs.
- Hold the iPod up to your ear: unusual clicking patterns are a strong sign that the hard drive is failing.
- Check the hard drive's health in Diagnostic Mode: on a healthy drive the reallocated sectors (reallocs) and pending sectors read zero or close to it. A high number, or numbers that rise each time you check, mean the drive is failing; pending sectors are the sharper warning.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the red X usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive, or upgrade to flash: a failed drive is the ideal time for it. Flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Microdrive (4GB)
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, click, whir, or grinding) or the sad iPod face usually mean the hard drive is failing. A failed drive is the ideal time for a flash upgrade: flash storage has no heads, platters or motor, so the clicking, stalling and seizing that end an old hard drive can't happen. If your old drive still reads, add our music transfer ($129) and we copy everything on it onto the new flash storage.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Service (installed by iMods)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
Started after a repair or part swap
It won't restore since the iPod was opened.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the red X. Unless the problem started after a repair, the cable itself is rarely the fault on the 6th and 7th Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the iPod Video: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
30GB 5G · 30GB 5.5G Enhanced · 60GB 5G · 80GB 5.5G Enhanced
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. A cable fault sounds like click, whir; a failing drive sounds more like click, click, whir.
Free check first Clean the hard drive cable's contacts with 99% isopropyl alcohol (IPA) and re-seat it first; if that fails, it's likely a bad hard drive (our Hard Drive Repair Service is probably the best first option).
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
Late 2004 to early 2005 · Mid-2005
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Microdrive or flash adapter installed upside down
A microdrive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the Mini: if the microdrive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Replacement Logic Board
iPod 3rd GeniPod 3rd Gen
-
Most likely
Hard drive cable not fully in, or a latch left open
After the iPod has been opened, a hard drive cable that isn't pushed fully in, or a drive or cable latch left open, stops the drive from working.
Free check first Open it again, push the hard drive cable fully in and close every latch.
-
Next most likely
Drive or flash adapter installed upside down
A hard drive or flash adapter fitted the wrong way round isn't recognized.
Free check first Check that it sits the right way round in its connector.
-
Also possible
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face. Unless the problem started after a repair, the cable itself is rarely the fault on the 3rd Gen: if the hard drive isn't to blame, the logic board is just as likely as the cable.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
-
Also possible
Logic board
If the drive, its cable and the latches are all right and the computer still doesn't see the iPod, the logic board may be at fault. We fix it by replacing the logic board.
Replacement Logic Board
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free