Startup & storage
iPod stuck on Apple logo
Stuck on the Apple logo, flashing it, or restarting over and over? Pick what happens and your model to see the likely causes and what each fix costs.
What exactly happens?
- Stuck on Apple logoAlso searched as keeps restarting · is stuck on Apple logo · boot loop · keeps restarting Apple logo · Apple logo · reboot loop
- Flashing Apple logoAlso searched as keeps flashing Apple logo · Apple logo flashes on and off · flashing Apple logo when plugged in · flashing the Apple logo
- Stuck on Apple screenAlso searched as is stuck on the Apple screen · Apple symbol stuck on screen · screen flashing Apple logo · stuck on Apple logo screen
- Only shows Apple logoAlso searched as showing Apple icon only · shows Apple logo only · only shows the Apple logo · showing Apple logo only
- Just shows Apple logoAlso searched as just shows the Apple logo · showing Apple logo · keeps showing Apple logo
- Stays on Apple logo
- Won't turn on past Apple logoAlso searched as won't go past Apple logo
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
Charge it and reset it first, then restore it. An iPod that still stops at the Apple logo or keeps restarting most often has a failing hard drive (on the 4th Gen and Photo, most often its cable), often with the sad iPod face.
Free checks first
- Leave it on the charger for at least 30 minutes: a very empty battery has to charge before the iPod can start.
- Reset it: press and hold Menu and the center (Select) button for 8 seconds, or until the Apple logo appears. If that fails, put the iPod on a table and press the center button without touching the wheel.
- Reset the 3rd Gen: hold Menu and Play/Pause until the Apple logo appears.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
- Restore it: use Finder on a Mac with macOS Catalina or later, or iTunes on an older Mac or a PC. Connect the iPod straight to the computer, find it, then choose Restore iPod. A restore erases all songs on the iPod.
iPod Classic (A1238) stuck on the Apple logoiPod Classic 6th Gen (A1238) stuck on the Apple logoiPod Classic 7th Gen (A1238) stuck on the Apple logo
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video (A1136) stuck on the Apple logoiPod Video 5th Gen (A1136) stuck on the Apple logo
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen or iPod Photo (A1059 and A1099) stuck on the Apple logoiPod 4th Gen (A1059) stuck on the Apple logoiPod Photo (A1099) stuck on the Apple logo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini (A1051) stuck on the Apple logoiPod Mini 1st Gen (A1051) stuck on the Apple logoiPod Mini 2nd Gen (A1051) stuck on the Apple logo
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd Gen (A1040) stuck on the Apple logoiPod 3rd Gen (A1040) stuck on the Apple logo
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Flashing Apple logo
Also searched as keeps flashing Apple logo · Apple logo flashes on and off · flashing Apple logo when plugged in · flashing the Apple logo
The Apple logo flashes on and off: it keeps restarting.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Stuck on Apple screen
Also searched as is stuck on the Apple screen · Apple symbol stuck on screen · screen flashing Apple logo · stuck on Apple logo screen
It stays on the Apple screen.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Only shows Apple logo
Also searched as showing Apple icon only · shows Apple logo only · only shows the Apple logo · showing Apple logo only
It only shows the Apple logo and goes no further.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Just shows Apple logo
Also searched as just shows the Apple logo · showing Apple logo · keeps showing Apple logo
It just shows the Apple logo, nothing else.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Stays on Apple logo
The Apple logo stays on the screen.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Won't turn on past Apple logo
Also searched as won't go past Apple logo
It won't start past the Apple logo.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
Replacement Battery
Standard · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Thin · Thick · 2000mAh extended
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery
Replacement Battery
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Battery too weak to spin up the hard drive
A worn battery cannot give the hard drive enough power to spin up, so the drive clicks and retries.
Free check first Connect it to a charger: that often tells whether the problem is the battery or something more serious.
Replacement Battery (All Capacities)
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Started after a repair or part swap
It started sticking at the Apple logo after the iPod was opened.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free