Startup & storage
iPod won't restore
Won't restore, says "Use iTunes to restore", or stops with an error number? Pick what happens and your model to see what it means and what each fix costs.
What exactly happens?
- Won't restoreAlso searched as will not restore · can't restore · error 1439 · error 1429 · restore error 1439 · error 1415
- Restore corruptedAlso searched as fix a corrupted · corrupted · fix corrupted · restore a corrupted
- Use iTunes to restoreAlso searched as says use iTunes to restore · stuck on use iTunes to restore · use iTunes to restore message · use iTunes to restore fix
- Hard drive failureAlso searched as hard drive error · fix hard drive failure · hard drive failure symptoms
- Unknown error 1434Also searched as unknown error 1429 · unknown error 1415 · unknown error 50 · unknown error 1675
- Unable to restore
- Cannot be restoredAlso searched as needs to be restored · error 1439 cannot be restored · could not be restored error 1429
- Started after a repair or part swap
- Not sure — free diagnostic
Which iPod do you have?
Most common causes, by model
Plug it straight into the computer and try another cable and USB port first: some restore errors come from the connection. If it still won't restore, the hard drive is the most likely fault (on the 4th Gen and Photo, its cable).
Free checks first
- Plug it straight into a USB port on the computer, not a keyboard or a hub. If the error comes back, try another Apple cable and another USB port, and check the computer's security software.
- If the computer does not see it, use Disk Mode: put the Hold switch in the unlocked position, hold Menu and Center until the Apple logo appears, let go, then hold Center and Play/Pause until the Disk Mode screen appears.
iPod Classic (A1238) won't restoreiPod Classic 6th Gen (A1238) won't restoreiPod Classic 7th Gen (A1238) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Video (A1136) won't restoreiPod Video 5th Gen (A1136) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 4th Gen or iPod Photo (A1059 and A1099) won't restoreiPod 4th Gen (A1059) won't restoreiPod Photo (A1099) won't restore
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Mini (A1051) won't restoreiPod Mini 1st Gen (A1051) won't restoreiPod Mini 2nd Gen (A1051) won't restore
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 3rd Gen (A1040) won't restoreiPod 3rd Gen (A1040) won't restore
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
Restore corrupted
Also searched as fix a corrupted · corrupted · fix corrupted · restore a corrupted
The restore fails, or the iPod says it is corrupted.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Use iTunes to restore
Also searched as says use iTunes to restore · stuck on use iTunes to restore · use iTunes to restore message · use iTunes to restore fix
The screen says "Use iTunes to restore". Apple: connect it to the computer and follow the steps to restore it; if restoring does not solve it, it may need a repair.
Free checks first
- Restore it: use Finder on a Mac with macOS Catalina or later, or iTunes on an older Mac or a PC. Connect the iPod straight to the computer, find it, then choose Restore iPod. A restore erases all songs on the iPod.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Damaged iPod software
The iPod's software is damaged, so it can't start properly or keeps freezing. Restoring it puts fresh software on it; a restore erases the songs on the iPod.
Free check first Restore it with iTunes (or Finder on a Mac with macOS Catalina or later). If the restore fails, or the problem comes back, the hard drive is the likely fault.
Hard drive failure
Also searched as hard drive error · fix hard drive failure · hard drive failure symptoms
The restore or a disk check reports a hard drive failure.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Unknown error 1434
Also searched as unknown error 1429 · unknown error 1415 · unknown error 50 · unknown error 1675
The restore stops with an unknown error, such as 1434, 1429, 1415 or 50.
Free checks first
- Plug it straight into a USB port on the computer, not a keyboard or a hub. If the error comes back, try another Apple cable and another USB port, and check the computer's security software.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
Unable to restore
iTunes or Finder is unable to restore it.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
Cannot be restored
Also searched as needs to be restored · error 1439 cannot be restored · could not be restored error 1429
It says the iPod "cannot be restored", or that it needs to be restored.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive 160GB (Late 2009)
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Flash Mod Kit (Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive. On the 4th Gen and Photo we can often fix the hard drive without replacing it, and in most cases all songs are saved.
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Hard Drive Repair Service
Mail it in: we repair your drive, and in most cases your songs are saved
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Replacement Hard Drive
20GB · 30GB · 40GB · 60GB
Flash Mod Kit (IDE Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Failed microdrive (the Mini's hard drive)
When the Mini's tiny hard drive (the microdrive) fails, it shows the sad iPod face or a folder icon, or makes clicking noises. Replace it with a used original microdrive or a flash card.
Replacement Microdrive (4GB)
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
Flash Mod Kit (CF-to-SDXC Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Failing hard drive
Repeated clicking (the click of death: click, whir) or the sad iPod face usually mean the hard drive is failing. Flash storage is the silent alternative to a new drive.
Replacement Hard Drive
10GB · 15GB · 20GB · 30GB · 40GB
Flash Mod Kit (ATA1 Flash Adapter + SD Card Included)
Replaces the hard drive with flash memory: silent, no moving parts
-
Next most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Also possible
Connection problem during the restore
Some restore errors come from the connection, not the iPod: the cable, the USB port, or security software on the computer.
Free check first Connect it straight to a USB port on the computer (no hub or keyboard port), try another cable, then restore again.
Started after a repair or part swap
It won't restore since the iPod was opened.
iPod Classic 6th and 7th GeniPod Classic 6th GeniPod Classic 7th Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive ZIF Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Video 5th GeniPod Video 5th Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 4th Gen and iPod PhotoiPod 4th GeniPod Photo
-
Most likely
Loose or damaged hard drive cable
On the 4th Gen and Photo, an iPod that seems too weak to spin up its hard drive often has a hard drive cable problem. A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
Hard Drive IDE Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod Mini 1st and 2nd GeniPod Mini 1st GeniPod Mini 2nd Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive Cable
Hard Drive Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
iPod 3rd GeniPod 3rd Gen
-
Most likely
Loose or damaged hard drive cable
A loose or damaged hard drive cable can make the drive click, drop out or show the sad iPod face.
Free check first Push the cable back in first; replace it only if that does not help.
Hard Drive IDE Ribbon Cable
-
Next most likely
A connector not seated after the repair
After a battery or part swap, a connector that is not fully seated can leave the iPod dead or half-working. We can also look at it: the free diagnostic finds the issue and whether it can be fixed without new parts.
Free check first Open it again and push every connector you touched fully back in.
Not sure — free diagnostic
Mail us your iPod and we test it and send you a free repair quote. If you don't like the price, we ship it back at our expense.
Free