Frequently asked questions
Ordering & parts
Which iPods can you fix, and do you have the parts?
Yes. We repair the click-wheel iPods from 2003 to 2009: iPod 3rd and 4th generation, Photo, Video 5G, Classic 6G and 7G, and Mini 1G and 2G. Pick the symptom and we will show you the part and the mail-in service that fixes it:
✓ My battery doesn’t charge
✓ I only hear sound in one ear
✓ The screen is damaged
✓ The iPod is completely dead
✓ My faceplate is scratched
✓ My iPod shows an error message
✓ My click wheel is not working
✓ I need an engraving removed
✓ Umm…I’m not sure
Do I buy a part and fix it myself, or can you do the repair?
Both. Every part collection offers two options: a do-it-yourself kit — the genuine Apple part plus a free pry tool — or a mail-in service, where you send us the iPod and we do the work. Choose whichever you prefer on the part’s page.
Browse the parts · Browse the repair services · Not sure which iPod you have?
What payment methods do you accept?
All major debit and credit cards — Visa, MasterCard, American Express and Discover — at checkout. We also accept PayPal, and PayPal’s Pay Later option lets you get a financing decision in seconds and pay over time.
Mail-in repair
How does a mail-in repair work?
Order the repair — or the free diagnostic if you are not sure what is wrong — then mail us the iPod and we do the rest. With a free diagnostic we test the iPod and email you a repair quote with no obligation: approve it and we do the repair; decline it and we ship the iPod back to you at our expense.
How do I package and send my iPod?
Send it yourself: put the iPod in a small, well-padded box with your printed work order (or a note with your order number if you cannot print) and ship it to us with the carrier of your choice.
Or buy our prepaid shipping kit: a corrugated shipping box, a poly bubble mailer and a prepaid USPS postage label — everything you need for a safe trip.
Full steps and the ship-to address are on the mailing instructions page.
How long does a repair take?
Once you approve the quote, most repairs are finished within 3–5 business days, and every repair carries a 1-year warranty on the work and the parts. Your iPod ships back by USPS with a tracking number, which we email you as soon as the shipment is prepared.
Shipping & returns
What are your shipping options, and how long does delivery take?
We ship from Flemingsburg, Kentucky by USPS. Packages under one pound ship USPS Ground Advantage; packages over one pound ship USPS Priority Mail. Packages typically arrive within 2–5 business days. A tracking number is included with every order at no extra charge — expect an automated email with your tracking number as soon as your shipment is prepared.
Do you offer free shipping?
Yes — orders of $100 or more ship free within the United States.
Do you ship internationally?
No — we ship within the United States only.
What is your return policy?
Non-defective items can be returned within 30 days of delivery for a full refund, in the same condition and packaging in which they shipped; there are no returns after 30 days. Return shipping for a faulty part or a repair covered by our warranty is on us (USPS Ground Advantage) unless the damage is user-incurred. Full terms: warranty and returns.
Your data & your iPod
What happens to my music and data when you repair my iPod?
A hard-drive or flash-storage repair replaces the drive, so the music on it does not carry over — sync or back up your library with iTunes or Finder before you send the iPod. Other repairs leave your music and data alone.
Can you remove an engraving?
Yes. An engraving on the back of the iPod is removed by replacing the backplate with a new one — plain, or in one of our custom colors. Choose the backplate replacement kit or mail-in service.
Warranty
What warranty comes with your parts and repairs?
Parts and repairs carry a 1-year limited warranty from the date of delivery, covering the specific component we repaired or replaced. It is separate from the 30-day non-defective return window, and it does not cover accidental drops, physical or liquid damage, misuse, or work and parts from outside sources. Full terms: warranty and returns.
My repair failed under warranty — what do I do?
Email us at sales@imods.com. For any warranty rework the iPod must be shipped back to us for evaluation; we open, test and inspect it, then repair the covered component. If we find additional damage that the warranty does not cover, we contact you with a separate quote before doing any further work.