• Completely dead

    No charge light, no response to a reset, nothing on any charger — with a known-good battery.

  • Water damage or corrosion

    An iPod that met a washing machine or a drink, or shows green or white residue on the connectors.

  • Boots, then misbehaves

    Freezes after the Apple logo, no audio through a working jack, or a drive and battery that test fine elsewhere.

Free diagnostic

Broken iPod? We can help.

Mail us your iPod and we will test it and send you a free repair quote. If you don't like our price, we will ship your iPod back at our expense.

How mail-in repair works

  1. Order the free diagnostic

    Choose your iPod. Add our shipping box and prepaid label if you need one.

  2. Mail us your iPod

    Pack it with your work order. No printer? Put a note in the box with your name, return address, email, order number and what is wrong.

  3. Approve your quote

    We test it and email your free repair quote. Most repairs are finished within 3 to 5 business days after you approve the quote.